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Free PDF Quiz 2025 Latest HP HP2-I57: Valid Selling HP Lifecycle Services for Workforce Computing 2024 Exam Cost

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q21-Q26):

NEW QUESTION # 21
When can Device Life Extension be attached to hardware sales?

A. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
B. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
C. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
D. HP Device Life Extension is not available for HP hardware sales.

Answer: C

Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments

NEW QUESTION # 22

Answer:

Explanation:

Explanation:
A close-up of a computer screen Description automatically generated

Here is the correct matching of theHP Workforce Computing Services portfolio componentwith the service it provides:
* Configuration and Deployment ServicesService provided: Help deliver great device experiences for customers' employees starting on day one, with services for seamless configuration, deployment, and zero-touch setup.
* Hardware Support ServicesService provided: Resolve employee device issues with minimal impact on your customers' IT teams with services that bring rapid repair or replacement to wherever they're needed most.
These services from HP Workforce Computing Solutions ensure smooth device setup and rapid support for any technical issues employees may face, improving both productivity and IT efficiency

NEW QUESTION # 23
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

A. Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
B. Asset tagging enables a tiered volume discount strategy to be passed along to customers.
C. Asset tags help customers save time and money and improve efficiency during the asset management process.
D. Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
E. Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.

Answer: A,C,D

Explanation:
Predefined asset tagging is beneficial to HP partners and customers for several reasons. First, it increases the value and potential profitability of hardware deals by offering a customizable service that enhances the asset management process (A). Second, the tags are applied during manufacturing, meaning there is no additional burden on the partner for the installation process (B). Lastly, asset tagging helps customers save time and money by simplifying the asset tracking and management processes, leading to improved operational efficiency (D)

NEW QUESTION # 24
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A. Identifying things your customer's employees say they're missing in their IT support today
B. Assuming all customers need the same set of blueprints to get them where they need to go
C. Asking leading questions to understand your customers' pain points
D. Focusing only on asking questions related to services solutions since hardware is separate
E. Actively listening and taking notes

Answer: A,C,E

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 25
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
B. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
C. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
D. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

Answer: B

Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement

NEW QUESTION # 26
......

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