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Pass Guaranteed 2025 PECB ISO-IEC-20000-Foundation High Hit-Rate Reliable Exam Syllabus

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

ISO
IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.

Topic 2

This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

Topic 3

Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
IEC 20000-1:

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q28-Q33):

NEW QUESTION # 28
What is not an input to manage continual improvement?

A. Relevant directives from top management
B. Governance of process operated by other parties
C. Optimized resource utilization or risk reduction
D. Problem records

Answer: B

NEW QUESTION # 29
How should a problem requiring a change to a configuration item be resolved?

A. Update the configuration management database
B. Escalate the problem to service level management
C. Use a service request
D. Raise a request for change

Answer: D

NEW QUESTION # 30
A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

A. Service availability management
B. Configuration management
C. Capacity management
D. Service level management

Answer: C

NEW QUESTION # 31
Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?

A. A list of service level targets agreed with the service provider organization
B. A contract agreed with the service provider organization
C. A contract agreed with the customers
D. A list of service level targets agreed with the customers

Answer: B

NEW QUESTION # 32
"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

A. They don't relate
B. The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001
C. The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001
D. The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001

Answer: D

NEW QUESTION # 33
......

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