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ITIL-4-Foundation Training Materials - ITIL-4-Foundation Exam Dumps: ITIL 4 Foundation Exam - ITIL-4-Foundation Study Guide

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ITIL 4 Foundation certification exam is intended for IT professionals who are new to ITIL or those who have worked with previous versions of the framework. ITIL 4 Foundation Exam certification is vendor-neutral and covers the essential concepts, principles, and practices of ITIL 4. It is an ideal starting point for professionals who want to improve their understanding of IT service management and its role in delivering business value.

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ITIL-4 Foundation Certification Exam is an internationally recognized certification that validates an individual's knowledge and proficiency in the ITIL 4 framework. ITIL 4 Foundation Exam certification is designed to equip practitioners with the necessary skills and understanding to effectively manage IT services in an organization. The ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 certification path.

ITIL 4 Foundation Exam Sample Questions (Q85-Q90):

NEW QUESTION # 85
Which is part of the value proposition of a service?

A. Outputs of the service received by the consumer
B. Costs imposed on the consumer by the service
C. Risks imposed on the consumer by the service
D. Costs removed from the consumer by the service

Answer: D

Explanation:
Costs are the amount of money spent on a specific activity or resource. From the service consumer's perspective, there are two types of cost involved in service relationships:
Costs removed from the consumer by the service (a part of the value proposition). For example, for a car sharing service, the customer does not pay for the actual cost of purchasing the car.
https://www.bmc.com/blogs/itil-key-concepts-service-management/

NEW QUESTION # 86
Which is described by the 'organizations and people' dimension of service management?

A. Communication and collaboration
B. Contracts and agreements
C. Workflows and controls
D. Inputs and outputs

Answer: A

Explanation:
Explanation
The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.
https://assyst.ifs.com/blog/itil4-organizations-and-people#:~:text=The%20organizations%20and%20people%20d

NEW QUESTION # 87
Which should be handled by 'service request management'?

A. A request to implement a security patch
B. A request to resolve an error in a service
C. A request to provide a laptop
D. A request to change a target in a service level agreement

Answer: A

Explanation:
Explanation/Reference: https://www.atlassian.com/itsm/service-request-management

NEW QUESTION # 88
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve,
without the customer having to manage specific costs and risks?

A. An IT asset
B. Continual improvement
C. Service management
D. A service

Answer: D

NEW QUESTION # 89
What ensures that a service provider and a service consumer continually co-create value?

A. Service consumption
B. Service offerings
C. Service relationship management
D. Change enablement

Answer: C

Explanation:
A service relationship is defined as the cooperation between a service provider and service consumer. Service relationships are established between two or more organizations to co-create value. An organization can play the role of provider or consumer interchangeably, depending on the situation.
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=and%20stakeholder%
20management.-,Service%20Relationships,interchangeably%2C%20depending%20on%20the%20situation.

NEW QUESTION # 90
......

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